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customer service

Annieglass Customer Service

We can help Please let us know how we can be of service. If you need assistance with navigation of our webstore, help with your order, questions regarding our product, shipping information or a special request, feel free to call us or contact us by email. Have fun shopping at Annieglass!

888.761.0050  8:30am – 4:30pm PST Monday through Friday

310 Harvest Drive
Watsonville, CA 95076
fon: 831.761.2041
fax: 831.761.2049

Shipping Process

Please allow 1 to 2 weeks for standard UPS ground delivery. For faster arrival, we also offer a one week Quickship delivery.

Annieglass Signature Gift Wrap

A high-quality white gift box adorned with our Annieglass sticker and tasteful sage green ribbon encloses your item, which is nestled in a bed of white tissue. Tucked in the box with your purchase is an Annieglass care card which gives a brief description of how and where Annieglass is created as well as how to care for the piece. Each gift-wrapped item can also include an enclosure card with your personal message.

Cancellations and Returns

If there is a need to cancel or return an order, please contact us and we will be happy to assist you. If the order has not left the Annieglass warehouse, you will receive full credit to your credit card. If the order has already shipped, you may return the merchandise, and your credit card will be refunded for the merchandise amount and any applicable sales tax.

We trust your package will arrive safely. In the unlikely event of a broken or damaged piece, please contact us directly and we will initiate a reship as quickly as possible.